Cisco is constantly enhancing its SD-WAN solution. With every release, DevNet try and keep the learning and implementation content in line with the latest enhancements.
The Customer Story blog series highlights how Cisco’s collaboration technology has helped customers solve their business challenges. Learn how Cisco is meeting customers where they are helping them achieve their business goals.
Cloud-based contact centers help IT leaders improve agility, support digital transformation, and provide access to emerging technologies like AI and cloud data analytics. Our approach to cloud migration makes it easy for Cisco on-premises contact centers to move toward cloud innovation.
IT administration can often be complex and challenging. In order to deploy, operate and assure mission critical collaboration services, IT admins need to integrate disparate solution components in an often complex environment. And at the same time there is usually a need to reduce TCO while securely rolling out new services that are focused on improving employee productivity.
One way we are making meeting smarter is with People Insights which helps you quickly learn about anyone in the meeting. We announced People Insights in March and it is generally available to customers this month for the desktop app, mobile app and web page.
Designed and built from the ground up as a cloud solution, Cisco Webex Contact Center brings your business the innovation, flexibility, and agility of the cloud with the security and scalability you have come to expect from Cisco.
AI is shaping the future of customer experiences and the contact center. Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According to Forbes, 50% of IT professionals believe artificial intelligence and machine learning are playing a role in cloud computing adoption, growing to 67% by 2020.
A great example of this is Cisco Answers, which we announced at Enterprise Connect last month and are demonstrating this week in our booth at Google Cloud Next.
You’ll be able to leverage all the data across your entire organization, beyond the contact center, to gain valuable insights about your customers’ behaviors so you can understand them better and provide more highly personalized care that will improve their loyalty and lifetime value.
Cisco has been quietly revolutionizing meeting rooms over the past decade. When I started at Cisco eight years ago, the meeting rooms were all equipped with projectors and screens. We would connect our laptops to the projector and share our presentations on the screen with others in the room.
You simply click on the link in the calendar or push an actual green button on any of our apps (desktop, browser and mobile), and voila! You’re in and you’re on.
Telehealth includes all kinds of solutions that allow patients to remotely manage or receive healthcare services. Some of these solutions include technology that helps doctors communicate with patients through messaging.
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