Artificial Intelligence and the Future of Cisco Contact Centers

Cloud-based contact centers help IT leaders improve agility, support digital transformation, and provide access to emerging technologies like AI and cloud data analytics. Our approach to cloud migration makes it easy for Cisco on-premises contact centers to move toward cloud innovation.

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Demystifying artificial intelligence’s role in contact centers

AI is shaping the future of customer experiences and the contact center. Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According to Forbes, 50% of IT professionals believe artificial intelligence and machine learning are playing a role in cloud computing adoption, growing to 67% by 2020.

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Announcing the New Cognitive and Collaborative Contact Center

You’ll be able to leverage all the data across your entire organization, beyond the contact center, to gain valuable insights about your customers’ behaviors so you can understand them better and provide more highly personalized care that will improve their loyalty and lifetime value.

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Projecting Into the Future with Webex Teams

Cisco has been quietly revolutionizing meeting rooms over the past decade. When I started at Cisco eight years ago, the meeting rooms were all equipped with projectors and screens. We would connect our laptops to the projector and share our presentations on the screen with others in the room.

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Tips from Telehealth Adoption Champions

Telehealth includes all kinds of solutions that allow patients to remotely manage or receive healthcare services. Some of these solutions include technology that helps doctors communicate with patients through messaging.

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