IT administration can often be complex and challenging. In order to deploy, operate and assure mission critical collaboration services, IT admins need to integrate disparate solution components in an often complex environment. And at the same time there is usually a need to reduce TCO while securely rolling out new services that are focused on improving employee productivity.
One way we are making meeting smarter is with People Insights which helps you quickly learn about anyone in the meeting. We announced People Insights in March and it is generally available to customers this month for the desktop app, mobile app and web page.
Designed and built from the ground up as a cloud solution, Cisco Webex Contact Center brings your business the innovation, flexibility, and agility of the cloud with the security and scalability you have come to expect from Cisco.
AI is shaping the future of customer experiences and the contact center. Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According to Forbes, 50% of IT professionals believe artificial intelligence and machine learning are playing a role in cloud computing adoption, growing to 67% by 2020.
A great example of this is Cisco Answers, which we announced at Enterprise Connect last month and are demonstrating this week in our booth at Google Cloud Next.
You’ll be able to leverage all the data across your entire organization, beyond the contact center, to gain valuable insights about your customers’ behaviors so you can understand them better and provide more highly personalized care that will improve their loyalty and lifetime value.
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