Designed and built from the ground up as a cloud solution, Cisco Webex Contact Center brings your business the innovation, flexibility, and agility of the cloud with the security and scalability you have come to expect from Cisco.
Speed and agility are vital for IT organizations to keep up with today’s fast moving, compressed business cycles. Businesses demand rapid deployment of applications and services without platform or infrastructure limitations, as workloads today span traditional on-premises, cloud, and an emerging enterprise edge.
In addition to existing Cisco wireless innovations, such as CleanAir and Flexible Radio Assignment interference mitigation, which go beyond the Wi-Fi 6 standard, the new access points in the Cisco AP families have several new features that enable them to be always available to handle persistent connectivity.
AI is shaping the future of customer experiences and the contact center. Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According to Forbes, 50% of IT professionals believe artificial intelligence and machine learning are playing a role in cloud computing adoption, growing to 67% by 2020.
Enterprises are busy implementing SD-WAN to provide cost-effective, secure, and application-aware connectivity to multiple cloud platforms for branches and remote offices. The results are clear: a distributed workforce obtains superior Quality of Experience (QoE) for multi-cloud and SaaS applications with a full security stack built-in to the edge routers to protect data and privacy.