AI is shaping the future of customer experiences and the contact center. Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According to Forbes, 50% of IT professionals believe artificial intelligence and machine learning are playing a role in cloud computing adoption, growing to 67% by 2020.
A great example of this is Cisco Answers, which we announced at Enterprise Connect last month and are demonstrating this week in our booth at Google Cloud Next.
You’ll be able to leverage all the data across your entire organization, beyond the contact center, to gain valuable insights about your customers’ behaviors so you can understand them better and provide more highly personalized care that will improve their loyalty and lifetime value.
Cisco has been quietly revolutionizing meeting rooms over the past decade. When I started at Cisco eight years ago, the meeting rooms were all equipped with projectors and screens. We would connect our laptops to the projector and share our presentations on the screen with others in the room.
You simply click on the link in the calendar or push an actual green button on any of our apps (desktop, browser and mobile), and voila! You’re in and you’re on.