AI is shaping the future of customer experiences and the contact center. Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According to Forbes, 50% of IT professionals believe artificial intelligence and machine learning are playing a role in cloud computing adoption, growing to 67% by 2020.
A great example of this is Cisco Answers, which we announced at Enterprise Connect last month and are demonstrating this week in our booth at Google Cloud Next.
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