The challenge
A Kogi State government program office in Nigeria, coordinating a large agricultural development program across teams, staff and thousands of farmer-beneficiaries, depended on reliable communication to run efficiently. It needed a modern on-premise phone and collaboration system that would serve both its current needs and future growth, from a partner with the collaboration expertise, vendor relationships and in-country presence to deliver and support it locally.
Our approach
- Requirements and design: worked with the program office to design an on-premise collaboration platform scoped to current needs and future growth.
- Voice platform: implemented an on-premise phone system using Cisco and 3CX, with a gateway to the public telephone network (PSTN) for external calling.
- Full feature set: delivered call recording, voicemail, softphones, wireless desk phones, an outbound dialer and reporting, with redundant call processing so calls keep flowing even if a component fails.
- Local delivery and support: delivered and supported in-country through VeeMost’s West Africa operations, with a plan for continued future support.
The solution
VeeMost delivered a resilient, full-featured on-premise voice and collaboration platform for the Kogi State program office, built on Cisco and 3CX with PSTN connectivity. Staff gained reliable desk phones, softphones, call recording, voicemail and an outbound dialer, with redundant call processing for continuity, and the office gained a technology partner with the in-country presence to support it going forward.
